What if the issue is still not resolved?
If you are still not happy with the decision about your complaint, or you feel we have not answered within a reasonable timescale, you can complain to the Local Government Ombudsman.
Local Government Ombudsman
Beverley House
17 Shipton Road
York YO30 5FZ
Tel: 01904 380200 Fax: 01904 380269
You need to make your complaint within 12 months of when you first knew about the matter.