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School Transport Frequently Asked Questions

Bus passes are automatically renewed at the expiry date printed on the travel pass except in the following circumstances in which case you would need to reapply

o  Your child is transferring to a new school

o  Your child has completed Year 11

o  You qualify on Low Income Grounds (LIG)

o  Your circumstances have changed. 

If you have a spare seat pass, your child is in Reception (Year 0) - Year 11 and a seat is available for the Autumn Term, you will receive a letter in July requesting payment for the Autumn Term. If payment is not made by the date specified in the letter then you will lose the seat.  If your child is entering Year 12 and requires a Post 16 spare seat, please contact your education provider direct.   For more information, please refer to the Spare Seat Scheme Information

Spare Seat Scheme Policy - Years Reception to 11 (2017-2018) (PDF 1MB)

Please contact the CP&CM Team on 01228 226427/226428 if you require clarification or if your child's travel pass has expired and has not been reissued and received by you by 18th August 2017.

Yes. There is a charge of £ 10.  The quickest way to arrange a replacement is to telephone the CP&CM Team on 01228 226427/226428 to pay over the telephone and receive a replacement bus pass in the post. 

Alternatively, you can send a cheque payable to Cumbria County Council, CP & CM Team, Resources and Transformation, Cumbria House, 107-117 Botchergate, Carlisle, CA1 1RD.  Please state your child's name, address and school attended.

New Applications for September 2017

If you are applying for Home to School transport for September 2017 and have applied before the 30th June 2017 deadline, your application will be assessed in July 2017.  If you are entitled to Home to School transport, you should receive your travel pass by Friday 18th August 2017. 

 

If you haven't been contacted by 18th August 2017, please contact the CP&CM Team at school.transport@cumbria.gov.uk or 01228 226427/226428

 

If you have applied after the 30th June 2017 deadline, please be aware that Home to School transport may not be in place at the start of term, and there may be a considerable delay in arranging transport. In the meantime, you are responsible for your child's transport and any expenses you incur will not be refunded.

If you are not entitled to Home to School transport you will be advised by letter or email, if you have supplied a valid address.

 

Applications Mid-Term                               

 

If you are applying for a seat on transport mid-term, you need to allow 10 working days for us to assess your application.

Please return it to Cumbria County Council, CP&CM Team, Cumbria House, 107-117 Botchergate, Carlisle, CA1 1RD.
All application forms must be returned by the end of June to guarantee your application will be assessed by the beginning of the academic year. This deadline has been widely promoted through the media, schools and on the Council's website.

Home to school transport is only provided to and from one address which should be the child's main residence.  In circumstances where children reside at dual addresses, for the purposes of determining access to transport the residence where the child spends the majority of their time is the determining factor, or the address to which the child benefit is registered.   Please refer to Section 1 of the Information sheet for parents and carers.

School Transport Policy 2017/2018 (PDF 2MB)

You may be able to purchase a spare seat from the Council.  Please see the Spare Seat Scheme guidance for more information.

Spare Seat Scheme Policy - Years Reception to 11 (2017-2018) (PDF 1MB)

Parents/Carers must re-apply for school transport if they move house.  Personal information is not automatically passed on by schools.

Online applications for school transport (Primary and Secondary Pupils)

No. Entitlement is based upon the child attending the catchment or nearest school to their home address.  If you have moved house you must complete an application form for your new address to find out if you will be entitled to assistance with transport.

Online applications for school transport (Primary and Secondary Pupils)

Children from 'low income' families receive an enhanced entitlement to school transport.  Please refer to the Information Sheet for parent and carers which sets out the qualifying criteria for Low Income Groups. 

School Transport Policy 2017/2018 (PDF 2MB)

If your child[ren] is entitled to transport, you will be expected to take/collect them from the nearest boarding/alighting point.  The home to boarding/alighting would not be assessed for route safety.  Please refer to Section 1 of the Information Sheet for parents and carers.

School Transport Policy 2017/2018 (PDF 2MB)

Although the Participation age has been raised to 18 the statutory requirement to provide transport has not increased to 18 and comes to an end once a child has finished Year 11.  Please refer to the Information Sheet for parents and carers and the Post 16 Policy Statement.

School Transport Policy 2017/2018 (PDF 2MB)

Transport Policy Statements for learners aged 16-18 in further education and continuing learners aged 19 and over (2016/17 academic year) (PDF 3.5MB)

It is parental responsibility to take their child safely to the nearest boarding point/alighting point.  Please refer to the Information Sheet for parents and carers for further details.

School Transport Policy 2017/2018 (PDF 2MB)

The County Council plan the routes and pick-up points and the transport provider then determines the most efficient way from their base to school, to ensure all children are transported to school as quickly as possible but within the maximum journey times.  This is often not the most direct route.  Please refer to Section 1 of the Information Sheet for parents and carers.

Maximum journey times are listed below:

  • Primary age children - 45 minutes each way

  • Secondary age children - 75 minutes each way

  • Special needs children - 60 minutes each way

School Transport Policy 2017/2018 (PDF 2MB)

Distance measurements to determine entitlement will be undertaken using the Local Authority's computerised Geographical Information System [GIS] and is measured by the 'nearest available route'  to the nearest entrance from home to the school site, which is available at the time of undertaking the assessment of your application form.  The route is not necessarily the shortest distance by road; it is measured by the shortest route along which a child, accompanied as necessary, may walk with reasonable safety.

Children, aged 8 to 16 from 'low income groups defined as those who are entitled to free school meals or those whose families are in receipt of their maximum level of Working Tax Credit]' are also entitled to assistance with transport as follows:

  • Primary aged children 8,9,10 & 11 and where the distance is more than 2 miles.

  • Children, aged 11 to 16 at secondary school have a choice of one from the three nearest schools, all of which must be more than 2 miles but not more than 6 miles from home.

  • Children aged 11 to 16, attending their nearest faith secondary school preferred by parents on the basis of religion and which is greater than 2 miles but not more than 15 miles from their home.

Parents/carers are responsible for making their child[rens] travel arrangements.  A spare seat may be available at a charge.  Please refer to the Spare Seat Scheme Information sheet for further information.

Spare Seat Scheme Policy - Years Reception to 11 (2017-2018) (PDF 1MB)

You can apply for a spare seat by completing & submitting the spare seat application form available on-line or by telephoning 01228 226427/226428 and an application form will be posted out to you.  You must read and agree to the terms and conditions of the Spare Seat Scheme Information for further information.

Application for Spare Seat Scheme Form (PDF 103kb)

Spare Seat Scheme Policy - Years Reception to 11 (2017-2018) (PDF 1MB)

No. Regular checks are undertaken by the CP&CM Team to ascertain the number of spare seats available on each school transport route.  Just because there are empty seats on the bus doesn't mean they haven't already been allocated to pupils who aren't travelling on that day.  You will be contacted when it has been confirmed that a seat is available for your child[ren].  Please DO NOT put the driver/transport operator in an awkward position by asking as the answer will be NO.

No, if your child is in Reception (Year 0) - Year 11 you don't need to formally reapply.  If a seat is available for the Autumn Term, you will receive a letter in July requesting payment for the Autumn Term. If payment is not made by the date specified in the letter then you will lose the seat.  If your child is entering Year 12 and requires a Post 16 spare seat, please contact your education provider direct.   For more information, please refer to the Spare Seat Scheme Information

Spare Seat Scheme Policy - Years Reception to 11 (2017-2018) (PDF 1MB)

Yes.  You are paying for the seat on the vehicle, regardless of how often your child will use the seat.

New spare seat applications are allocated as follows and dependent on seat availability:

Primary TransportSecondary TransportJoint Transport
Infants living between 1 and 2 milesSpare seats will be offered to education providers as a priority for Post-16 studentsYear 11 - in order of date received
Juniors living between 2 and 3 milesYear 11 - in order of date receivedYear 10 - in order of date received
Infants living within 1 mileYear 10 - in order of date receivedPrimary - as shown opposite
Juniors living within 2 milesYears 9-7 - in order of date receivedSecondary Years 9-7 - in order of date received
Any none Cumbrian residentsAny none Cumbrian residentsAny none Cumbria residents
No. Parents/carers are responsible for making their own transport arrangements in these situations.Please DO NOT put the driver/transport operator in an awkward position by asking as the answer will be NO.
You will receive a covering letter with your child's travel pass from the CP&CM Team, which explains the details of who the transport provider is and their contact details.  The transport provider must be contacted prior to the transport start date to confirm the pick-up/drop off time and the pick-up point.
The bus should arrive at the time indicated by the Operator.  A 5 minutes wait is reasonable to allow for local road conditions however if the bus is regularly late please contact the CP&CM Team on 01228 226427/226428 or emailschool.transport@cumbria.gov.ukso that this can be investigated.

No. Contracted transport is provided to/from the child's main residence to school only. You may wish to apply for a Spare Seat Scheme seat on another route, please refer to the Spare Seat Scheme Information Sheet for further details.

Spare Seat Scheme Policy - Years Reception to 11 (2017-2018) (PDF 1MB)

Children must ensure they travel on the route which they have been allocated.  Travelling on another route may result in vehicle overloading which is not permitted.  Please DO NOT put the driver/transport operator in an awkward position by asking as the answer will be NO.
No.  It is your responsibility to ensure your child is picked up at the time and location agreed.  If the bus had to wait, this would impact on pick up arrangements for other pupils on the route.
It is the responsibility of the parents/carers to ensure the children are wearing clothing suitable for the weather.  It is not practical to expect that Cumbria County Council provide bus shelters at every pick-up point.
Please contact the vehicle operator directly to make arrangements to collect the property.
Please contact the CP & CM Team on 01228 226427/226428 if you are worried or concerned about any aspect of your child's journey, including the behaviour of the other passengers or the safety or reliability of the vehicle.  The sooner we are made aware of a problem, the quicker we can act to rectify it.

We generally receive advance warning of scheduled road closures. Where school transport is affected, we may need to organise alternative pick-up/drop-off points with the operator. We would then arrange for parents/carers to be notified of the temporary travel arrangements.

In the event of an emergency, roads may be closed without notice possibly causing delays to school transport.

Please contact the CP&CM Team on 01228 226427/226428 if you are concerned at any time about the late arrival of your child(ren).

Please listen to your local radio station to see if your child's school is closed.  Details are also usually available on the school's web site.

If you are still unsure if the service is running, please contact the CP&CM Team on 01228 226427/226428.  In bad weather, it may be necessary for the transport operator to cancel the morning school journey at short notice if they not believe that they can reach the school safely.

Please report the incident(s) to the school in the first instance and then contact the CP&CM Team on 01228 226427/226428. The County Council and schools/colleges are committed to work in partnership with operators, parents/carers and pupils to resolve difficulties involving the transport provided.

Behaviour Policy (PDF 188kb)

To ensure transport routes remain efficient and cost effective, it is necessary to carry out periodic reviews.  As a result, changes may occasionally be made to your child's transport, but we will always try to give you advance notice.
Please contact the CP&CM Team via school.transport@cumbria.gov.uk or telephone on 01228 226427/226428 and we will endeavour to arrange a replacement without delay.

Contact us

Please contact us with any queries:

01228 226427 /  01228 226428

Email: 
school.transport@
cumbria.gov.uk

Postal Address:

Cumbria County Council
Cumbria House,
117 Botchergate
Carlisle
CA1 1RD